Video KYC Analyst - Commercial Cards Onboarding Ops

We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards.

Conduct VKYC in adherence to RBI regulations and internal compliance policies. Handle inbound customer interactions during VKYC sessions and address customer queries. Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred. Deliver excellent customer service while maintaining regulatory compliance. Verify customer identity and documents through live video interactions. Perform Customer Due Diligence (CDD) and risk assessments. Maintain audit-ready records and support Manager Control Assessment (MCA) requirements. Identify and escalate fraud indicators and compliance concerns. Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets. Collaborate with stakeholders to ensure seamless onboarding. Required Skills & Experience 4-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services. Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements. Excellent verbal and written communication skills. Strong investigation, analytical, and problem-solving abilities. Attention to detail and sound decision-making skills. Ability to work in a fast-paced, target-driven environment.

Bachelor's Degree. Relevant KYC/AML certifications are an added advantage. . Key Competencies Customer Focus Risk & Compliance Awareness Analytical Thinking Fraud Detection & Investigation Attention to Detail Team Collaboration ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.