Data Science Manager - AI

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.      As a Data Science Manager in Bellevue, you will build a new team dedicated to building and maintaining customer support related AI and agentic solutions that collaborate with thousands of SAP support engineers worldwide and that interact with all of SAP’s customers as part of SAP’s mission critical and daily customer support offerings in preventive, reactive and value-adding scenarios across SAP’s product and support portfolio. Your team will be part of the AI & Support Engineering organization with a decade of experience delivering enterprise AI at scale.   In your role, you will:

Build and lead a team of software, data, security, ML, and MLOps engineers. Own the technical strategy and roadmap for intelligent support solutions delivered in your team. Drive development of agentic and AI solutions balancing break-through innovation with value. Ensure solutions meet enterprise security, compliance, and availability standards. Collaborate with Customer Support leadership to understand and address operational needs. Manage stakeholder relationships across the support organization. Establish ML engineering best practices, code quality standards, and development processes. Report on progress and priorities to senior leadership.

What you bring

5+ years of experience in enterprise AI & data science. 3+ years of experience managing ML engineering teams. Proven track record of delivering enterprise-grade AI solutions driven by data-insights. Strong understanding of modern software architecture, cloud technologies, agents and AI pipelines. Experience with agile development methodologies. Excellent stakeholder management and communication skills. Knowledge of security and compliance requirements for enterprise software. Ability to balance technical depth with strategic thinking. Outstanding leadership and team-building skills. Knowledge of SAP support ecosystem is a plus. Passion for building AI and agentic solutions that make others more productive. Fluent in English.

Meet your team   We build intelligent solutions for the customer support ecosystem from data to production. Our experienced engineers and data experts are known for their innovation culture. We use AI to help customers faster, smarter and more preventive.     Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.   We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest