Associate Director - Global Real Estate Services Operations Lead

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Associate Director - Global Real Estate Services Operations Lead The opportunity EY's Real Estate Services (RES) team is responsible for enabling one of the world's largest corporate real estate portfolios, supporting approximately 440,000 professionals across more than 2.3 million square meters of office space and delivering approximately 300 real estate projects annually across the globe. The Global Real Estate Services Operations Lead is a strategic leadership role responsible for driving operational excellence, service delivery, transformation, technology enablement and governance across EY's global real estate function. As a member of the Real Estate Services Leadership Team, this individual will lead the operational framework, systems, processes and teams that support the effective delivery of real estate services globally. This role will play a critical part in shaping the future operating model of Global Real Estate Services through the adoption of advanced technologies, automation, AI-enabled capabilities, data-driven decision making and continuous improvement initiatives. The successful candidate will bring a combination of operational leadership, global stakeholder management, technology enablement, financial management and change leadership experience within complex, multinational environments.   Key responsibilities

Global Operations Leadership

Lead the operational strategy and execution framework supporting EY's global real estate portfolio. Establish and maintain global operating standards, governance structures and service delivery models. Drive consistency, scalability and operational excellence across Real Estate Services functions. Partner closely with Real Estate Leaders, Procurement, Finance, Technology, Risk, Legal, Security and Talent teams to ensure aligned and efficient service delivery. Monitor operational performance and implement corrective actions to continuously improve delivery outcomes.

Transformation, Innovation and AI

Lead strategic transformation initiatives across the global RES organization. Identify opportunities to simplify, standardize and automate processes. Drive the implementation and adoption of emerging technologies, including AI, automation and advanced analytics. Develop operational roadmaps that support future workplace, real estate and business strategies. Champion innovation and promote a culture of continuous improvement.

Data, Analytics and Business Insights

Own the development and delivery of operational reporting and performance management frameworks. Provide executive-level reporting, insights and recommendations to support strategic decision making. Support scenario planning and portfolio analysis supporting optimization, efficiency and cost management objectives. Develop KPI and service performance frameworks that measure operational effectiveness and business value.

Technology and Systems Management

Provide leadership and oversight for key operational platforms including TRIRIGA, SAP, Ariba and related technologies. Drive data quality, governance and reporting excellence across the global portfolio. Partner with technology teams to optimize existing platforms and evaluate future capabilities. Ensure operational systems effectively support business requirements and strategic objectives.

Financial and Commercial Management

Support the development and management of the global RES operating budget. Oversee operational financial performance, forecasting and reporting activities. Drive cost optimization initiatives while maintaining service quality and business