Principal Researcher, Product Advisory Councils

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Research & Insights (R&I) is a strategic pillar within the broader Experience Design organization, which has a clear focus: defining what Salesforce experiences should be. R&I focuses on unearthing and prioritizing customer truth, and working with our partners to shape experiences people can understand, trust, and love. We pair research and data-driven insights with subject matter opinionation, and leverage AI and emerging technology to ensure the voice of the customer exists across our full product lifecycle. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales, strategy and operations. We're looking for a Principal Researcher to join our Research & Insights team, leading end-to-end product and design innovation research with our executive Product Advisory Council (PAC) program. PACs are typically day-long workshop-style events. They operate as insight engines that translate the voice of the customer directly into product and experience strategy, roadmap planning, and go to market motions. PAC researchers wear many hats. You’ll drive PAC strategy (which PACs, when, and how), PAC facilitation, content development in partnership with product and design, and insight development, alongside product-specific research partners. You bring a deep understanding of how executives think and engage, to reveal where their organizations and industries are headed and how our products need to evolve. You’ll partner closely with cross-functional teams and operations to deliver the best possible experience for customers.

Craft the multi-year strategy for the PAC program: Proactively architect how we engage executives in the agentic era, identifying necessary pivots from past models to drive forward-looking innovation across our portfolio. Triangulate PAC insights: Act as the primary connective tissue between executive foresight and our overarching product intelligence, combining PAC sessions with other strategic research initiatives. Develop executive content: Create workshop activities that will fuel customer insights and help us understand where specific industries and markets are headed 3+ years out. Facilitate executive sessions: Partner with product and research teams across multiple verticals to lead sessions (primarily in-person, some virtual). Scale the PAC ecosystem leveraging AI and emerging tech: Design self-service models, asynchronous feedback loops, and AI-driven insight distribution systems to scale the program's reach beyond traditional in-person