Manager, Absence Management & Time Tracking Transformation & Process Optimization (GBSC People & Capability)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Absence Management & Time Tracking Transformation & Process Optimization (GBSC People & Capability) Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.

The Manager, Process Design & Optimization – Absence Management & Time Tracking is responsible for designing, optimizing, and continuously improving global absence, leave, and time tracking processes to ensure regulatory compliance, operational clarity, system enablement, and positive employee and manager experiences across regions. This role applies leading-practice process architecture, documentation, and process enablement frameworks across the end-to-end absence and time tracking lifecycles—including eligibility determination, time entry, approvals, exception handling, documentation management, payroll integrations, reporting, vendor coordination, and downstream reconciliation. The role enables accurate payroll, statutory compliance, and consistent operational outcomes by defining scalable global process standards, controls, and performance metrics, while execution accountability remains with regional and in country HR Operations, Leave Administration, and Payroll teams. Success in this role requires close partnership with People & Capability, HR Operations, Leave, Benefits, Payroll, Product & Engineering, and Risk teams to translate strategy into scalable, compliant, and digitally enabled processes aligned with Mastercard’s enterprise modernization agenda. ________________________________________ Key Responsibilities • Partner with People & Capability, HR Operations, Absence Management & Time Tracking, Benefits, and Payroll leadership to support global absence management and time tracking process design and optimization initiatives. • Enable and support the development, alignment, and use of absence, leave, and time tracking process flows and documentation to ensure clarity, usability, and consistency across regions while accommodating statutory, policy-driven, and labor law variation. • Manage the Absence Management, and Time Tracking Transformation portfolio, including intake, prioritization, transformation roadmap, and work sequencing. • Support leadership by defining structured global versus localized approaches, clearly articulating global standards, required