Account Manager

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

We’re looking for a highly capable Account Manager to join the Demand team and support the growth of Flexport in the region.

Our account management team focuses on closing renewal, upsell and cross-sell opportunities from existing accounts. As an Account Manager, you will own the customer experience from start to finish. You will help the customers grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for them.

This role is ideal for someone with experience in account management and/or sales, and interested in supply chain and logistics. They will engage with customers with the objective of driving customer satisfaction.

This role is ideal for a highly organized individual, with negotiation experience, excellent communication skills, and the ability to meet and exceed revenue and volume KPIs. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.

• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

• Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.

• Lead and actively participate in client onboarding and creating standard operating procedures.

• Scope and guide the implementation stages and timelines for new opportunities and clients.

• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

• Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.

• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.

• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience

• 2-4 years of experience in a sales/account management or a client facing role.

• A background in logistics, freight forwarding, or supply chain is