Senior Tech Support Professional (m/f/d)

We are seeking a dynamic and skilled professional to join our team in a customer-facing technical support role focused on gas metering and communication solutions. The ideal candidate will have a strong educational background in mechanical or electrical engineering, combined with hands-on experience in metering systems and digital communications. This role requires excellent problem-solving abilities, effective communication skills, and a commitment to customer satisfaction. If you are passionate about technology and thrive in a collaborative environment, we encourage you to apply. In this role, you will impact the success of our technical support operations, the satisfaction of our customers, and the growth of the organization by driving leadership, expertise, and commitment to customer satisfaction.

Provide pre-sales support by understanding customer needs, proposing technical solutions, and assisting in tender processes while coordinating AMR/AMI trials and data management. Offer post-sales support throughout the customer support and RMA processes, delivering second-line technical assistance, conducting training, and aligning with the Sales Leader.

Oversee the gas meter repair workshop, ensuring compliance with BRML licensing, managing staffing, processes, and material flow while coordinating with the Site Leader.

Ensure quality assurance by maintaining documentation for audits, handling warranty claims and evaluations with clients, and aligning efforts with the Site Leader.

Degree in Mechanical or Electrical Engineering with 5+ years in technical support, including 3+ years in mechanical workshops and gas metering. Proficiency in metering devices and digital communications, real-time data collection systems, and strong skills in Microsoft Office (Word, Excel, PowerPoint, Visio). Demonstrates teamwork, effective communication, self-discipline, and a customer-focused attitude, with a structured approach to problem-solving and a willingness to learn new products/systems. Proficient in Romanian and English.