Principal Technical Program Manager

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.   As a Principal Technical Program Manager on our team, you will have a direct and clear impact on our products and customers.  In this role, you will work closely with talented engineering and data science teams, collaborate with a diverse set of stakeholders across MCAPS-Core, and have the opportunity to define our sovereign cloud support strategy and manage our customer care products in all new clouds.   Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes: •    Driving broad initiatives across MCAPS-Core •    Distilling customer (internal and external) scenarios and challenges into clear, concise requirements for engineering •    Creating product/feature specifications with visual and written designs •    Engaging with partner teams across MCAPS-Core and Microsoft and influencing them to drive alignment on strategies and roadmaps •    Maintaining excellent stakeholder engagement and communication channels   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Product Strategy & Vision Lead product and business strategy by leveraging customer insights, market research, telemetry, AI-driven analysis, and industry trends to identify opportunities, define complex problem statements, and prioritize investments. Drive strategic planning and roadmap development by validating hypotheses, evaluating tradeoffs, and aligning product direction with customer needs, business objectives, and Microsoft strategy. Influence product, service, and solution decisions through stakeholder engagement, business case development, and ROI analysis to maximize customer and business impact. Technical Program Leadership & Solution Design Define program goals, success metrics, and execution strategies for complex products, services, and technical initiatives. Design and coordinate integrated technical solutions in partnership with Engineering, Security, Design, Marketing, and business stakeholders. Manage program risks, dependencies, and technical tradeoffs while ensuring alignment across multiple teams and organizational priorities. Cross-Functional Execution & Delivery Lead end-to-end execution and delivery of complex cross-functional programs, driving planning, implementation, release management, and operational readiness. Coordinate stakeholders across Engineering, Product, Security, Marketing, and business teams to deliver scalable, customer-focused solutions. Leverage AI, automation, and program management best practices to improve efficiency, accelerate delivery, and optimize program outcomes. Ensure compliance with security, privacy, accessibility, governance, and Responsible AI requirements throughout the lifecycle of program delivery. Performance, Insights & Continuous Improvement Drive product and program success through KPI measurement, telemetry analysis, experimentation, and data-driven