Collections Specialist with Spanish and English (OTC)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations , Industry X and Accenture Song. Operations   drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.. THE WORK As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to:  Collecting due receivables from portfolio of customers with higher difficulty  Negotiating and building long term business relationships with customers  Customer account maintenance activities (e.g. write-offs, reconciliation, discount application)  Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt  Phone and email contact with customers (with focus on phone communication)  Supporting other colleagues in addressing difficult cases  Cooperating closely with other teams in order to resolve customer’s issues (customer service, sales, finance managers)  Reporting and forecasting (debt aging, open credits, cash collected)  Customer queries management  Supporting Training Team in performing training and quality activities  Proactively search and present ideas of possible process improvements/simplifications in the process to improve efficiency and quality of service Flexible The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. WHAT’S IN IT FOR YOU Develop strong negotiation and communication skills through regular interaction with clients in Spanish-speaking regions. Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment. Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies. HERE’S WHAT YOU’LL NEED Minimum one year experience in Cash Collection process  Very good English and Spanish min. C1 level   Demonstrated ability to work independently and manage complex cases  Excellent communication and interpersonal skills written and oral   Microsoft Office package   Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

Using foreign language and new technology solutions daily, cooperating with various global Clients. Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach. A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification). Employee Assistance Program - legal, financial, and psychological consultations. Accenture employees eligible for the Employee share purchase plan automatically become eligible for