On-Road Supervisor

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides  Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget  Applies an understanding of policies and procedures to situations and operations in a business area  Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results  Ensures implementation and maintenance of a comprehensive health and safety plan  Conducts risk management and safety compliance audits  Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives  Maintains employee safety training and certifications  Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent  Determines employee training needs to produce continuous development plans  Provides feedback and support  Conducts performance evaluations and resolve individual and group performance issues  Supports a collaborative work environment through continuous communication and relationship building  Applies legal, regulatory and safety compliance knowledge to reduce company risk  Assesses, identifies, measures and monitors customer or business needs and trends  Coaches and develops others using career development processes and tools   Basic Qualifications:   Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer  Employer will not sponsor a visa for this or future positions  Must be currently located in the same geographic location as the job or willing to relocate yourself  Must be at least 21 years of age  Must have previous UPS Package car driving experience  Ability to lift 70lbs/32 kgs  Ability to work flexible shift hours, up to 5 days per week  Working knowledge of Microsoft word, Excel, Access, and Outlook  Must be DOT certified, and willing to take a physical exam, including a driving test  Must have a bachelor’s degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience  Additional Information: ​ Job Grade: 20F Shift: Tuesday to Saturday (Flexible Schedule) Must be