India Assistant Manager, Business Services

I.

The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period. II. Essential Duties and Responsibilities Identify steps in work processes to implement and test improvement opportunities yielding optimal results. Monitor and review performance metrics for achievement of objectives Track and ensure closure of complaints Effectively manage Contact Center operations for consistent performance achievements Identify relevant training needs of agents and Team Leaders, ensuring effective implementation Effectively manage shift operations Prepare work/manpower schedules, incorporating contingency plans. Interface with IT, HR, Training and Quality, as needed Collate data and generate MIS reports III.

A.

Bachelor's Degree (accredited), or in lieu of degree minimum 6 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements) B.

IV.

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V.

WM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees. If this sounds like the opportunity that you have been looking for, please click Apply.