Senior Design Manager — AI Private Banker

About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Visit our Institutional Page Senior Design Manager, AI Private Banker Nubank | Palo Alto, CA About Nubank Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America - and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. About the AI Private Banker The AI Private Banker is Nubank's intelligent financial partner - an AI-powered advisor that helps millions of customers understand their finances, make confident decisions, and take action seamlessly. It is built on Nubank's proprietary foundation models and data infrastructure, developed by the AI Core team that joined Nubank through the Hyperplane acquisition. This is not a chatbot bolted onto a banking app. It is a fundamental reimagining of how people relate to their money, powered by conversational AI, recommendation engines, and real-time personalization across mobile and web. The AI Private Banker represents Nubank's next chapter and one of the company's highest-priority strategic bets. It sits at the intersection of banking and frontier AI, and every design decision here directly shapes how millions of people experience financial guidance.

We are looking for a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto. As Sr Design Manager, you will lead a multidisciplinary team of product designers and content designers (6+) crafting the AI Private Banker experience - shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human. But you are no longer just building for the AI Private Banker vertical. You are establishing the foundational experience systems that will power AI across all of Nubank, while ensuring alignment with the broader Magic App vision (Nubank's next-generation unified app experience). In this context, you will help define the design vision, systems, cultural anchors, and rituals that make this product feel unmistakably Nubank: clear, kind, and empowering - bridging product-specific excellence with company-wide coherence. You will partner closely with Rohan Ramanath (GM, AI Core) and the broader product, data science, and engineering leadership to translate AI capabilities into trusted, explainable human experiences. This is a high-visibility role with senior stakeholder exposure across the US and Brazil, requiring someone who can navigate ambiguity, align teams across borders and time zones, and find structure in an emerging space. What You'll Do - Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI