Corporate IT Support Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a hands-on, self-directed Corporate IT Engineer to be the first dedicated IT presence at our new London Receiving Center. This is a foundational role - you'll build, maintain, and own the day-to-day IT operations for the site, working closely with our global Corporate IT team based in Santa Ana, CA. You'll be the local expert for everything from network infrastructure and physical security systems to end-user support and vendor coordination with UK-based providers. This site operates under our uptime commitments to key partners including eBay, making reliable, responsive local IT support a business-critical requirement. You’ll report to the IT Supervisory Manager and work from our London, UK office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

Site Infrastructure & Operations Own day-to-day IT operations for the London Receiving Center — network, endpoints, physical security, and communications infrastructure Serve as the on-site point of contact for all IT support requests, troubleshooting hardware, software, and connectivity issues with urgency Coordinate with UK circuit providers (fiber, WAN) and local vendors for installation, maintenance, and issue resolution Support the physical buildout of the facility — cabling, camera and access control installations, switch racking, and IDF setup — in coordination with the global network team End User Computing Deploy, configure, and manage workstations, laptops, tablets, label printers, barcode scanners, and mobile devices for all London employees Manage device lifecycle — procurement, imaging, provisioning, refresh, and decommission — in line with global standards Support onboarding of new hires with timely equipment setup, account provisioning (Okta, Google Workspace, Slack), and orientation to systems Physical Security & Surveillance Operate and maintain the IP camera system (Cisco Meraki MV) for chain-of-custody coverage across grading and receiving operations Manage access control systems — card readers, door controllers, HID credentials — and support day-to-day access provisioning and revocation Coordinate with the global Physical Security team on compliance, audits, and system upgrades Networking & Connectivity Monitor and maintain LAN/WAN performance, ensuring high availability for eBay-facing receiving operations Escalate and manage circuit issues with UK providers in coordination with the global network