Service Engineer II, Interior

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary Service Engineer II, Exterior plays a crucial role in overseeing all aspects of design for serviceability on current vehicle programs across all platforms. This role requires a high level of independent judgment and cross-functional collaboration to ensure we develop a culture of serviceability within engineering. In this role, you will handle multiple mechanical engineering subsystems as needed and be involved in the engineering design reviews, analyzing, and investigating service impact of incoming change content, driving the appropriate service part strategy.

Oversee all aspects of Interiors change management on current vehicle program Track design changes in the early stages of change management and defining the service part strategy across interior and exterior engineering subsystems Monitor and triage assigned engineering change requests to assess service impact and determine required actions before a proposed change reaches final review and approval Actively participate in engineering design and change review boards to review upcoming changes and identify impact to service parts, tools, and processes Track change content requests for current programs and collaborate cross-functionally to develop appropriate service strategy Effectively collaborate with Design, Reliability, Service Documentation, Material Engineering and Service parts teams to analyze and manage engineering changes for assigned commodity/programs for impact to service Coordinate with service parts planning and sourcing teams to align on inventory strategy and long-term supply planning for impacted service parts Investigate and determine interchangeability of new releases with respect to the existing parts Lead on-vehicle trials to further define and validate service strategies Identify, define, and escalate emerging service concerns through appropriate channels Present proposed service strategies at internal review boards and support broader change review discussions as needed Maintain visibility of assigned tickets via team dashboards and report status, blockers, and upcoming changes in regular team stand-up meetings Support service quality and containment teams to verify repair instructions for field service actions Qualifications BS in Mechanical Engineering, Automotive Technology or equivalent 2+ years of experience in service, aftersales and engineering environment Seeking a versatile candidate who can seamlessly handle various engineering subsystems as needed, demonstrating adaptability and an open mindset Experience with managing service parts at an automotive OEM preferred Knowledge of automotive design and development process and general best practices Proficiency in extracting accurate data and adept interpretation for informed decision making Experience in Enovia, 3DEXPERIENCE CATIA, JIRA, SAP or equivalent Ability to self-direct and adapt quickly to program requirements Detail oriented and high-level analytical ability where problems are unusual and complex Ability to stand, sit, or walk for 8-10 hours per day Required to communicate using phone and/or e-mail Ability to view, read, and interpret documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations Pay Disclosure The salary range for this role is $85,600 to $107,000 for Irvine, CA based applicants. This is the lowest to highest salary we in good faith believe we would pay for