Business Analysis Manager

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Manager within PNC's Treasury Management Operations Administration organization, you will be based in remotely in either, Cleveland, OH, or Pittsburgh, PA. In addition to the previously listed skills desired candidates should preferably possess experience with AI technologies and a proven track record of successfully implementing automated solutions into operations workflows. * The work schedule for this role is Monday - Friday, 8:00 AM - 5:00 PM. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Manages a team (or multiple teams) that conduct research and discovery, and collect and interpret business and/or IT requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Leads business analysts in the collation and articulation of business requirements; ensures strategic alignment between applicable functions. May lead in the collation of complex IT requirements. Communicates with key stakeholders on the establishment of expectations and priorities, to support business processes. Consults on business cases, referring to scope, objectives, budget, schedule and risk assessment, while considering how these aspects integrate with other business and IT operations. Establishes metrics and processes to ensure that all requirements are fully met. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model Competencies Analytical Thinking, Business Case Justification, Business Process Design, Problem Solving, Project Management, Requirements Analysis, Service Request Management Process Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required.