VP, Enterprise Solution Architect

Job Title: VP, Enterprise Solution Architect Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Vice President, Enterprise Solution Architecture Contact Center Technologies | CRM | CCaaS | AI Automation | Interaction Analytics Preferred Location: Eastern Time Zone Concentrix is seeking a visionary Vice President, Enterprise Solution Architecture, to lead strategic solution architecture, innovation, and transformation initiatives within our Global Presales and Solutions organization. This executive-level leader will be responsible for defining and executing the enterprise technology vision across Customer Experience (CX) solutions while driving growth, innovation, and competitive differentiation. The Vice President will lead a team of enterprise architects and solution consultants while serving as a trusted advisor to executive stakeholders, strategic partners, and Fortune 500 clients. This role will oversee the development of next-generation customer experience solutions spanning Contact Center as a Service (CCaaS), CRM, AI-powered automation, analytics, cloud platforms, and emerging technologies. The ideal candidate combines deep technical expertise, executive leadership, commercial acumen, and market vision with a proven ability to influence complex enterprise transformations. This individual will play a critical role in shaping solution strategy, accelerating revenue growth, strengthening hyperscaler and technology partnerships, and advancing the company's leadership position within the customer experience marketplace.

Strategic Leadership Lead and evolve the global Enterprise Solution Architecture function, establishing best practices, methodologies, governance frameworks, and solution standards. Develop and execute the strategic technology vision for Customer Experience Services aligned with corporate growth objectives. Build, mentor, and lead a high-performing team of Enterprise Solution Architects, Solution Consultants, and Technology Specialists. Serve as an executive advisor to internal leadership, clients, and strategic technology partners on emerging CX, AI, automation, and cloud technologies. Drive innovation strategies that create market differentiation and support long-term business growth. Solution Architecture & Presales