Senior Manager, Delivery & Support

The Sr. Manager, Delivery & Support manages a large technical team responsible for building, maintaining, and supporting a portfolio of software applications for multiple lines of business. The teams may consist of onsite, offsite, and/or offshore resources. Responsibilities include leading multiple development teams, managing project timelines and resources, ensuring stakeholder satisfaction, and maintaining adherence to quality standards. This role is responsible for client relationship management for one or more business sponsors in areas of the business as assigned. Ensures projects are completed within committed time and budget and are effectively integrated with other applications or systems. Responsible for establishing implementation and support policies, standards, and procedures meant to ensure the quality, compliance, and long-term sustainability of software developed. Essential Functions: Leadership Functions Management and Leadership: Responsible for overseeing resources through hiring, training, development, performance management, and annual reviews. Assign work, have regular touchpoints, and ensure that individuals have the tools and resources to successfully complete assigned tasks. Communicate performance goals and expectations. Proactively provide feedback and ask for feedback to ensure alignment. Build a cohesive, highly motivated team by mentoring, coaching, leading by example, and fostering a culture of innovation, collaboration, and continuous learning to maximize team performance. Reinforce the Carnival culture and ensure the team complies with all company regulations and audits. Stakeholder Communication and Reporting: Communicate with internal stakeholders, senior management, and vendors. Prepare and present status reports and proposals. Address inquiries, risks, and issues in a timely manner. Vendor and Third-Party Management: Hire and oversee the management and performance of vendors and third-party service providers. Adhere to contracting processes ensuring all resources are working with an active contract. Ensure invoices are paid on time and hold vendor accountable to deliverables and timelines. Ensure integration with Carnival culture and processes. Budgeting and Planning: Establish departmental and project budgets, manage expenses, and time reporting, and create accurate forecasts. Facilitate the procurement of software and services needed by the team. Adhere to all purchasing, invoicing, and financial policies, and processes. Collaborate to develop and execute strategic plans. Planning and Program Development: Plan, lead, and manage strategic projects and initiatives with cross functional teams. Define objectives, establish priorities, and allocate resources to meet goals. Support project team, key stakeholders, and management for a successful delivery that meets the business objective and ROI. Compliance and Security: Ensure systems comply with security policies and regulatory requirements. Proactively embed security measures into the development process, which includes continuously monitoring for potential threats, responding swiftly to security incidents, managing those incidents with precision, and implementing sophisticated security protocols to mitigate future risks. Cross Team Engagement: Partner closely with all technology areas, aligning plans, Solution Delivery: Oversee the design and development of technology solutions to support business needs for assigned portfolio. Responsible for the visioning, strategic planning, architecture, development, and sustainability of solutions of the assigned portfolio. Identify, engage, and broker appropriate talent to deliver and sustainable solutions. Orchestrate across teams (internal and external) at senior levels to drive engagement, manage risks, and ensure success. Accelerating delivery, and leveraging where possible to optimize costs and platforms. Collaboration & Communication: Ensure alignment to business demands and business roadmaps