Technical Success Manager

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a SecOps Technical Success Manager to join our team. This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve their security outcomes, driving satisfaction, retention, and strategic growth. Serving as a trusted advisor, you will build deep customer relationships, guide clients through onboarding to renewal, and help security teams maximize the value of their investment in Zscaler SecOps products.

What you’ll do (Role Expectations)

• Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions including Zscaler MDR (Red Canary)

• Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals

• Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell

• Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams

• Maintain deep domain expertise in Zscaler SecOps products and roadmap, gathering customer feedback to directly inform future product development

Who You Are (Success Profile)

• You are customer-obsessed, building deep empathy for security teams and anchoring your decisions in solving their real-world outcomes.

• You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs.

• You are a natural problem-solver, energized by distilling complex technical challenges into clear, actionable