Software Engineer, Site Reliability

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

Upstart’s Site Reliability Engineering team enables engineers to operate reliable, resilient, and observable production systems at scale. We build the platforms, tooling, automation, and operational practices that help teams understand system health, respond effectively when things go wrong, and continuously improve the reliability of the services they own.

Our goal is to make reliability an integrated part of how software operates at Upstart. We provide shared observability and reliability capabilities, improve incident response and operational readiness, automate recurring operational work, and use system and customer data to identify where reliability investments will have the greatest impact.

SRE partners closely with product engineering, Cloud Platform, Delivery, Developer Platform, Security, and other infrastructure teams. SRE provides shared reliability capabilities and operational practices, while engineering teams remain accountable for the reliability and operation of the services they build.

As a Software Engineer on the Site Reliability Engineering team, you will build and operate systems that improve the reliability, resiliency, and observability of Upstart’s production environment.

You will work across observability platforms, reliability tooling, incident response systems, operational automation, and resiliency capabilities. You will independently deliver well scoped engineering projects, contribute to technical design, and use production data and operational experience to improve systems used across engineering.

We are looking for engineers who are thoughtful and intentional about how AI changes software development and operations. You should be comfortable using AI throughout the engineering lifecycle, including understanding unfamiliar systems, investigating production behavior, planning implementation, accelerating development, validating changes, and automating repetitive work. We expect engineers to continually develop more effective ways of working with increasingly capable AI tools and to apply sound engineering judgment to where they provide the most leverage.

How you’ll make an impact

• Build and improve