Senior Manager - Operations Strategy & Innovation - Mental Well Being

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary Aetna Mental Well-being is seeking a strategic, results-oriented leader to drive technology-enabled transformation across Operations. The Senior Manager, Operations Innovation will identify high-value opportunities to improve member experience, operational performance, quality, and scalability through technology, automation, AI, and process innovation. The Manager, Operations Strategy & Innovation serves as a strategic partner to Mental Well-being Operations leadership, identifying opportunities to improve operational performance, member experience, scalability, and efficiency through process transformation, technology, automation, and AI. This role is responsible for both developing strategy and leading execution of high-impact initiatives from concept through implementation, adoption, and value realization. This role sits at the intersection of Operations, Technology, Strategy, Data, and Product and is responsible for shaping the roadmap, building business cases, leading cross-functional execution, and delivering measurable business outcomes. The ideal candidate combines strong analytical and strategic thinking with hands-on execution and thrives in complex, matrixed environments.

Strategy & Innovation Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI. Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities. Serve as a strategic partner to Mental Well-being Operations leadership by providing structured problem-solving, data-driven insights, and clear, decision-oriented recommendations. Business Case Development & Solution Assessment Lead opportunity assessments, feasibility analysis, and solution evaluation. Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations. Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments. Solution Delivery & Execution Lead a portfolio of technology-enabled initiatives from concept through implementation and scale. Translate business needs into requirements, workflows, operating models, and user experiences. Drive launch readiness, testing, adoption, change management, and value realization. Partner with Technology and Product teams to ensure solutions are scalable, usable, and aligned with business needs. Develop and manage execution plans, milestones, dependencies, risks, and success metrics. Provide concise, transparent communication to stakeholders and leadership regarding progress, risks, and outcomes. Performance Measurement & Continuous Improvement Define KPIs and performance frameworks to measure adoption, operational impact, financial outcomes, and member experience. Analyze business, workforce, operational, and member data to identify trends, opportunities, and improvement actions. Establish reporting and governance processes to monitor performance and optimize results over time.

7+ years of experience in healthcare strategy, operations strategy, business transformation, innovation, management consulting, product management, analytics, technology, or a related field. Demonstrated success identifying business opportunities, developing strategic recommendations, and leading implementation efforts that improve operational performance, member experience, scalability, and financial outcomes.