Network Support Engineer

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your role As a core member of our global network team, you will be responsible for supporting the end-to-end operation, monitoring, and troubleshooting of enterprise Wide Area Networks (WAN), Campus Networks, and branch office networks . In this role, you will leverage AI-empowered tools and automation to drive high availability, continuously optimize operational efficiency, and support advanced network projects . This role is based in Shenyang or Beijing with hybrid/remote flexibility and short-term business travel opportunities .

Global Network Support : Maintain, monitor, and troubleshoot WAN, Campus, and branch networks across the organization to ensure high availability and seamless connectivity . AI-Empowered Operations : Leverage mainstream AI Large Language Models (LLMs) to optimize operational efficiency—generating and refining automation scripts (Python/Shell), analyzing network system logs, and maintaining network architecture documentation . Project Delivery & Collaboration : Assist senior architects with network equipment testing, cutover, and deployment, maintaining smooth cross-departmental communication and teamwork . Continuous Technical Learning : Stay sensitive to next-generation network architectures and emerging AI tools, actively applying new learnings directly into daily network maintenance scenarios . Your future at Kyndryl At Kyndryl, you will join an innovative, tech-forward network operations environment that actively embraces AI transformation and NetDevOps practices. You will work closely with senior architects and cross-functional teams, gaining access to continuous professional learning, hands-on exposure to next-generation network architectures, and dynamic career development opportunities within a supportive global organization.

Who you are You are a proactive, highly driven technical professional with a passion for learning and exploring new technologies . You possess strong logical thinking and communication skills, excel at cross-functional collaboration, and can adapt effectively to multi-tasking and short-term regional travel . Required skills and experience Education & Experience : Associate degree or higher in Computer Science, Network Engineering, Telecommunications, or related fields . Fresh graduates with exceptional learning ability or junior-to-mid level network engineers are welcome . Networking Fundamentals : Solid understanding of OSI 7-layer model and TCP/IP protocol stack, with theoretical knowledge and practical configuration experience equivalent to CCNP/HCIP level . Language Skills : Proficient in English reading and writing for daily technical documentation and communication . Preferred skills and experience Fluent English Speaking : Fluent spoken English communication skills . AI Tool Practice : Proficiency in utilizing mainstream AI LLMs (e.g., DeepSeek, Qwen, MiniMax, ChatGPT, Claude) using Prompt Engineering to solve technical network or scripting problems . AI/Network Automation Projects : Hands-on practical experience combining AI LLMs with network or code automation in academic thesis projects, university labs, or open-source projects . Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even