UI/UX Designer

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your role As an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren’t just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents. Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole.

Humanize Complex Intelligence •Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user. •Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process. Choreograph the Collaborative Loop •Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user. •Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow. Advocate for Inclusive Evolution •Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds. •Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery.

Required skills and experience •UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects •Deep understanding of user-centered design, interaction design, and usability testing methods •Comfortable facilitating co-creation sessions and presenting to clients •Direct experience with AI, agentic AI/UX and data-driven design is preferred •A POV on how AI can drive human-centered design and co-creation •Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc) •Fluent in Figma or Sketch, or similar prototyping tools •Experience working with developers / product managers to translate research into delivery •Excellent communication skills in English Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture