Junior Administration Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

We are looking for a detail-oriented and customer-focused professional to join our team. In this role, you will support the day-to-day management of customer accounts, ensuring accuracy, efficiency, and great customer experience. You will work with data, documentation, and customer requests, playing a key role in keeping our processes running smoothly.

Maintain and update customer account information  Process transactions and ensure all records are accurate and up to date  Review, organize and summarize documents and data  Respond to customer inquiries in a timely and professional manner  Support issue resolution and provide clear information to customers  Prepare reports and provide administrative support to the team  What we are looking for   Secondary education or equivalent  Around 2 to 3 years of experience in administration, operations or customer service  Strong attention to detail and organizational skills  Ability to manage multiple tasks and meet deadlines  Confidence in handling customer inquiries and problem solving  Good communication skills in both spoken and written form  Comfortable working with computer systems, including Microsoft Office  Nice to have   Basic knowledge of financial or customer account processes  Experience working with internal systems and procedures  Ability to work independently and make decisions when needed  Why join us   Stable employment in an international environment  Opportunity to develop your skills in operations and customer service  Supportive team and clear onboarding process  Hybrid or office-based work depending on location  Location expectations:   This role requires working from a U.S. Bank location three (3) or more days per week.   Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.   We offer a market-competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based