Customer Service Associate II

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

The Customer Service Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service. This individual provides customers detailed information on their issue, de-escalates calls and processes complaints. Customer Service Representative   Join   Integon , a certified Great Place to Work, and help customers feel supported, heard, and valued.      About   Integon   Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.   As part of a winning team,   you’ll   find opportunities for personal growth   and rewards that recognize your contribution.

As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.   This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.     What   You’ll   Do   Take ownership of customer and agent inquiries, issues, and errors, and   determine   the best next step.   Answer incoming calls and   provide   clear guidance on existing policies.   Serve as the first point of contact after policy sale by   identifying   risks, asking key questions, and gathering required information.   Document call details, process policy changes, answer billing   questions,   and   maintain   excellent phone etiquette.   Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.   Review policy details,   identify   special circumstances , and provide   accurate   coverage information.   Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.     What You Bring   Required   High School Diploma or GED.   Advanced English and Spanish (fully bilingual).   Strong verbal and written communication skills .   Ability to multitask while navigating multiple systems.   Proficiency   in Microsoft Office (Word, Excel, Outlook).   Attention to detail and ability to follow structured procedures.   Preferred (Nice to Have)   Call center experience.   Insurance industry knowledge.     Why   Integon   We offer rewards that support your wellbeing, your family, and your growth.   Compensation   and   Financial Benefits   Paid training.   Fully reported wages to IMSS and   Infonavit .   Savings Fund.   Profit Sharing.   Weekly food vouchers.   Weekly payment schedule.   Life and burial insurance.     Wellbeing   Nine days of Paid Time Off (in addition to annual vacations).   Nine paid company holidays per year.   Marriage Leave.   Parental Leave.   Access to learning platforms for your professional development.   Employee referral program.   Discounts with partner establishments.   Monthly employee events and celebrations.   Workplace   On‑site parking.   On‑site wellness center.   On‑site coffee shop.   Gaming room.     Who Thrives Here   You’ll   succeed in this role if   you’re   someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow