Global Associate Program Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment while demonstrating goal-oriented high achievement and understanding the importance of working backwards to exceed expectations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while creating playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards. We support each other's wellbeing and champion inclusivity and belonging across teams. You will manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans that drive success. What your day-to-day will look like: Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs.

Three (3) to five (5) or more years of project management or meetings & events operations management experience with