Senior Data Protection Engineer

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

• Commvault does not conduct interviews by email or text.

• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We have an outstanding opportunity for a Sr. Data Protection Engineer in our Commvault Managed Services team. The Engineer will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution. The ideal candidate will have experience within the areas of troubleshooting the infrastructure and product issues.

What you’ll do…

• Successfully interact through phone and email with customers as you solve their problems

• Troubleshoot and resolve complex customer issues

• Install and configure Commvault hardware and software following the design specifications provided to meet the customer’s technical and business requirements.

• Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team

• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.

• Install and configure backup agents to protect the customers applications, databases, and hypervisors.

• Work with the customer and Commvault technical support and/or development to troubleshoot any technical issues blocking progress.

• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.

• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.

• Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.

• Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements.

• Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs, and applicable fixes.

• Work independently with a focused direction while adding value and contributing to overall team performance.

• Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.

• Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.

• Stay up to date on the latest best practices to ensure the smoothest Managed Services