Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Supervisor is an integral member of the store leadership team who sets the tone on the sales floor, models Coach’s Selling & Service standards, and drives sales, clienteling, operations, and team development. This role leads by example, provides real‑time coaching, and leverages omni‑channel and virtual selling to maximize productivity and profitability—all while championing an inclusive, equitable, and diverse culture.       Key Responsibilities : Create a high-energy, service-focused environment that delivers the Coach Experience Model and coach selling behaviors, including team selling and servicing multiple customers Partner with leadership to adapt strategies, drive category growth, and achieve financial results Hold team accountable for sales and key metrics; use floor supervision to impact productivity Lead omni-channel and virtual selling initiatives, including livestream shopping Drive clienteling and customer data acquisition per Coach standards and legal requirements Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors Serve as a brand ambassador internally and in the local market; support social media engagement Inspire and coach the team to exceed performance standards; provide timely, actionable feedback Delegate, empower, and support career progression; foster inclusion and open dialogue Take initiative on personal development; set short- and long-term goals Manage daily operational tasks to Coach standards; adapt seamlessly to business needs Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results Ensure adherence to retail policies, data privacy laws, and store upkeep requirements Use retail systems and reporting tools to make informed decisions     Requirements:    1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred. A combination of education and experience will be considered  Proven ability to lead teams and deliver results in a customer-focused retail environment Current knowledge of fashion trends and market competition Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop. Ability to use walkie talkies for floor communication Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies Understanding of livestream shopping operations and scheduling (where applicable) Ability to work in a fast-paced environment Strong English language proficiency                  Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).     Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.       What Coach can offer you:   An inclusive,