Facility Executive - Soft Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Title: Facility Executive - Soft Services About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Facility Operations & Administration ·         Conduct daily floor walks and workplace inspections to identify operational issues and ensure service excellence. ·         Generate daily, weekly, and monthly reports, trackers, dashboards, and management updates. ·         Maintain records of complaints, service requests, inspections, audits, and vendor performance. ·         Develop and implement operational procedures to improve service delivery, efficiency, and compliance.   Housekeeping Management ·         Oversee housekeeping services to ensure cleanliness and hygiene standards are maintained across all office spaces, meeting rooms, workstations, reception areas, washrooms, pantries, and common areas. ·         Conduct housekeeping audits and inspections to identify improvement opportunities. ·         Ensure availability of housekeeping consumables and cleaning materials. ·         Coordinate periodic deep cleaning, carpet shampooing, upholstery cleaning, and special cleaning activities. ·         Address employee concerns and service requests within defined SLAs.   Vendor Management & SLA Compliance ·         Manage multiple service partners including housekeeping, pest control, horticulture, waste management, parking, and specialised service vendors. ·         Monitor vendor manpower deployment, attendance, grooming, and performance. ·         Conduct regular vendor reviews and ensure compliance with contractual obligations. ·         Track and monitor KPIs, SLAs, productivity levels, and service quality metrics. ·         Drive continuous improvement initiatives and implement corrective actions for service gaps.   Pest Control Management ·         Coordinate preventive and reactive pest control programs across the facility. ·         Conduct inspections of critical areas such as pantries, childcare facilities, cafés, washrooms, and utility rooms. ·         Ensure pest control schedules, service reports, MSDS documentation, and compliance records are maintained. ·         Investigate pest-related complaints and coordinate corrective actions with vendors and stakeholders.   Horticulture & Workplace Aesthetics ·         Manage indoor and outdoor landscape maintenance. ·         Ensure proper upkeep and replacement of plants, planters, and green walls.