IT Support Administrator I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows.

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.

As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

• Locally support and troubleshoot users within our NYC office

• Remotely support and troubleshoot our end user’s problems

• Educate on and enforce our IT compliance and policy obligations

• Maintain our Zoom Rooms and AV hardware within conference rooms

• Monitor for security threats and malware, staying ahead of the curve to protect our users

• Occasionally maintain the in-office, local network infrastructure

• Maintain enterprise systems and company IT assets such as servers and desktops

• Experience with macOS administration and support

• Ability to improvise and find immediate solutions

• Experience managing formal ticketing systems

• Experience administering SaaS technologies

• Flexibility to work with all types of technology

• macOS, Windows, Printers, Network devices, etc.

• Experience with machine and account provisioning and deprovisioning

• Experience managing Enterprise security:

• Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown

• Email security—tools for signed/encrypted email communication

• Mobile device management technologies

• Willing to grow, learn, and be proactive in finding new, efficient solutions

• Experience administering Google for Business

• Self motivated to learn and advance their career within IT

• Experience with AV systems

• Ability to explain difficult technical concepts without being condescending

• Apple Certified Associate or ACSP certification

• Automation and scripting experience

• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency

• Confidence to maintain office IT infrastructure on their own, as needed

Pay Grade - E Equity Grade - 2

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and