Director, Omnichannel Orchestration - Foster City, CA

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

This role is expected to lead and coordinate the US omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers. As Director, Omnichannel Orchestration , at Gilead you will...

Omnichannel orchestration strategy & roadmap Define and develop the US omnichannel orchestration vison, roadmap, and growth opportunities aligned to US commercial strategic priorities and Gilead enterprise capabilities.  Establish and lead a multi-year roadmap of omnichannel orchestration capabilities for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for health care providers. Prioritize capabilities based on a clearly defined business need and impact, scalability, and feasibility.  Establish and manage US Omnichannel orchestration governance process with the stakeholders to ensure transparency, timely prioritization and implementation of roadmap.    Omnichannel orchestration capability building Drive the implementation of the omnichannel orchestration capabilities for NBE/NBA programs in collaboration with functional and technology partners. Set-up and stabilize the foundational data & analytics capabilities required for the Next-Best Experience for patients. Lead the development of ML/AI driven decision engine to predict the optimal 4C-mix (customers, channels, content, cadence) for patient & HCP focused personalized campaigns. Identify opportunities to connect & integrate the Patient & HCP decision engines to enhance the coordination of activation tactics across patients & HCPs. Stakeholder Leadership and Influence   Build strong cross-functional alignment across US Digital & AI strategy & ops, US Commercial Insights, Analytics & operations, Commercial IT and Global Decision Science & Data management teams to help guide and inform the impact of US omnichannel orchestration capabilities. Act as a visible internal thought leader on US omnichannel orchestration    Ensure that the omnichannel orchestration capabilities have a clear operating model defined across business and technology teams to ensure scalability and sustainability.  Partner with IT to scope and deliver scalable omnichannel orchestration solutions that enable us to transform the NBE/NBA programs. Engage senior stakeholders as needed, to align priorities and outcomes.    Lead Delivery and Execution Excellence   Lead end-to-end US omnichannel orchestration capability delivery, ensuring speed is balanced with quality deliverables.  Define quarterly priorities, milestones, and execution plans.  Ensure all capabilities are tied to clear business outcomes and measurable value.  Act as an escalation point for complex cross-functional delivery challenges.  Embody a culture of operational excellence