Field Technician - Northern New York State

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across Northern New York. This role covers the Northern New York State region, including Franklin and St. Lawrence counties, as well as communities such as Malone, Potsdam, Canton, and surrounding areas. This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market. We foster a collaborative, agile culture that encourages innovation and teamwork—living the Un-carrier approach every day.

Overview The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work, requiring a solid understanding of radio access networks (RAN), backhaul, signaling, disaster recovery, data services, and location-based services. The position also requires foundational knowledge of network design, capacity planning, and power systems (AC/DC), along with the ability to apply that knowledge in real-world field scenarios.

Technical Support: Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement Project Support: Execute and support key projects, ensuring accurate tracking, reporting, and communication Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures Continuous Learning: Stay current with evolving technologies, systems, and company standards Education & Experience Bachelor’s degree OR equivalent relevant field experience. Candidates with strong technical or field experience are encouraged to apply—no degree required. Acceptable areas of study include Vocational/Technical Training or related field (Preferred) 2–4 years of experience in field operations, maintenance, or related technical roles 2–4 years of experience in wireless telecommunications or a related field Knowledge, Skills & Abilities Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, Radio Access Networks (RAN), 5G New Radio (NR), Base Station technology, Wireless Backhaul, and/or power systems) (Required) Experience with Ericsson and/or Nokia RAN equipment preferred Strong troubleshooting and problem-solving skills Attention to detail and ability to manage multiple priorities - Project Management skills (Required) Proficiency with Microsoft Office and standard computer applications Strong communication skills (verbal and written) Ability to work independently and as part of a team Flexible schedule, including nights, weekends, holidays, and on-call rotation Ability to lift 50–70 pounds and work outdoors in varying weather conditions Continuous Development (Required) Disaster Recovery Planning (Required) Technical Support (Required) Licenses and Certifications: At least 21 years of age to operate a company assigned vehicle Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): Yes Safety Sensitive Position (Yes/No): No ***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s)