Project Manager, Operational Readiness Support

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary The Project Manager supports operational readiness and implementation activities for cross-functional initiatives across the MWB organization. This individual contributor role provides task coordination and administrative support throughout the project lifecycle by maintaining project plans and documentation, tracking milestones and dependencies, monitoring risks and action items, and following up on assigned deliverables. The role works with business, operations, technology, training, communications, and other project partners to help ensure readiness activities remain organized, are completed on schedule, and are escalated to project leadership when additional support or decisions are needed. Primary Job Duties & Responsibilities Support operational readiness and implementation activities for projects affecting business operations, technology, training, communications, and service delivery. Maintain project plans, timelines, milestones, task assignments, action items, and status reports to support organized and timely execution. Track readiness deliverables across stakeholder groups and follow up on outstanding tasks, dependencies, due dates, and commitments. Maintain accurate project documentation, including meeting notes, action logs, risk and issue logs, decision records, implementation plans, and lessons learned. Monitor project risks, issues, roadblocks, and overdue items and escalate concerns to project leadership as appropriate. Provide scheduling, meeting preparation, resource coordination, and other administrative support for project and readiness activities. Compile project updates, dashboards, summaries, and status communications using information provided by project owners and workstream partners. Assist with implementation planning, readiness reviews, launch activities, and post-implementation follow-up. Coordinate task-level activities with training, communications, operations, workforce management, technology, and other partner teams. Support change adoption activities by organizing communications, training materials, process documentation, and readiness resources. Ensure project management tools and tracking systems are current and accurately reflect task status, milestones, owners, dependencies, and next steps. Apply established project management standards, templates, and processes to support consistency across initiatives.

3-5 years of relevant project coordination, project support, implementation support, or project management experience. At least 3 years of experience creating project plans, task tracking, milestone monitoring, risk and issue logs, resource coordination, and status reporting.

Project Management Professional (PMP) certification or progress toward a recognized project management credential. Experience supporting operational readiness, implementation, technology, healthcare, or behavioral health initiatives. Familiarity with Agile, Waterfall, or hybrid project management methodologies. Experience with Asana or similar project management platforms. Working knowledge of problem-solving and decision-making practices. Demonstrated attention to detail and ability to maintain accurate documentation and tracking tools. Ability to organize work, manage multiple priorities, follow up on commitments, and meet established deadlines. Effective written and verbal communication skills, including the ability to document updates, clarify assignments, and escalate concerns. Ability to collaborate