Sr. Technical Support Specialist

Hiring Manager: Martin LePage

Talent Acquisition Advisor: Manjot Sidhu

Job Code Level: TEP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Senior Technical Support Specialist provides advanced technical troubleshooting and resolution for OpenText products across on-premises and cloud environments. This role requires deep technical expertise, structured problem-solving, and the ability to deliver durable solutions for complex client scenarios. You will engage with enterprise-level organizations and work with modern technologies in a high-availability, mission-critical context.

• Deliver end-to-end technical support for OpenText solutions, ensuring adherence to SLAs and quality standards.

• Communicate clearly and professionally in writing and verbally; maintain accurate documentation for all interactions and technical resolutions.

• Manage escalated client situations with precision and composure; act as primary contact during critical incidents.

• Isolate, reproduce, and resolve complex technical issues independently or in collaboration with product engineering teams.

• Collaborate across product and functional teams to document and resolve software defects and feature requests.

• Serve as escalation point and mentor for advanced technical issues.

• Author and review technical documentation, best practices, and knowledge articles for internal and external audiences.

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