Director, Sales Operations and Support

Director, Business Operations and Support Location: Weybridge, UK Reports to: Managing Director, UK&I Direct Reports: 4   Journey with us! Set sail on a new career and join our dynamic UK&I Leadership Team. Celebrity Cruises, part of Royal Caribbean Group, is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Director, Business Operations & Growth, leads the operating framework through which UK&I strategic and commercial priorities are planned, coordinated, executed and measured. Reporting directly to the Managing Director, UK&I, the role owns the integrated UK&I Annual Operating Plan, the market performance-governance rhythm, Trade Marketing, Trade Support and Market Liaison. The role ensures that agreed priorities are converted into clear plans, supported by the right market activity and delivered with defined ownership, milestones and measures. The role works in close partnership with the Sales Director, Revenue, PR & Communications and Commercial FP&A teams. The Director, Business Operations & Growth, owns the integrated planning, trade enablement, market readiness and governance required to support delivery of the wider UK&I plan. As a member of the UK&I Leadership Team, the role strengthens execution, improves operational effectiveness and provides the Managing Director with an integrated view of performance, risks, investment, actions and return on investment. Essential Duties and Responsibilities: Strategy & Planning

Own and lead development, consolidation and in-year management of the integrated UK&I Annual Operating Plan. Coordinate functional inputs from Sales, Revenue, PR & Communications, Commercial FP&A and other relevant teams into one market plan. Ensure priorities have clear outcomes, owners, milestones, dependencies, investment requirements and measures of success. Maintain the plan throughout the year and recommend reprioritisation or corrective action in response to performance and changing market conditions.

Performance Governance & Executive Reporting

Own the monthly UK&I business-performance review and associated leadership operating rhythm. Maintain an integrated UK&I scorecard covering commercial performance, strategic priorities, investment effectiveness, delivery risks and agreed actions. Coordinate performance inputs from functional owners, identify gaps and ensure recovery actions have clear ownership and deadlines. Provide the Managing Director and UK&I Leadership Team with concise insight, recommendations and escalation of material risks or decisions.

Trade Enablement & Market Execution

Lead Trade Marketing, Trade Support and Market Liaison as an integrated market-execution capability. Own and evolve the Celebrity Rewards Trade Loyalty Programme, driving its strategic development, long-term proposition, and annual engagement strategy to strengthen trade partner loyalty, advocacy, and commercial performance. Own the overall trade communications, campaign, training and engagement approach, ensuring seamless execution across trade channels in support of sales priorities. Oversee trade campaigns, communications, engagement activity, training and events, with clear objectives, execution standards and post-activity evaluation. Ensure Trade Marketing works to priorities agreed with the Sales Director, while retaining accountability for the quality, timing and effectiveness of delivery.

Trade Support Operational Excellence

Own the day-to-day operation and processes for Trade Support through two Trade Support Executives. Set service standards, priorities and operating processes that maximise effectiveness, efficiency and customer service for internal and external customers. Drive continuous improvement, remove recurring operational barriers and ensure the sales organisation and trade partners receive timely, accurate