Mortgage Lending Operations Manager

About this role: Wells Fargo is seeking a Lending Operations Manager to lead a team supporting US Mortgage Closing processes within Home Lending Operations. This role is responsible for managing day-to-day operations, driving performance and employee development, ensuring compliance with regulatory and operational requirements, and partnering with key stakeholders to achieve business objectives. In this role, you will: Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities Engage stakeholders and internal partners associated with the Lending Operations functional area Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area Participate in the formulation and implementation of new and revised systems, policies, and guidelines Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers Manage allocation of people and financial resources for Lending Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 5+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Desired Qualifications: 5+ years of overall US Mortgage experience, with strong knowledge of mortgage operations and closing processes. Strong understanding of US Mortgage regulations and requirements, including TRID (TILA-RESPA Integrated Disclosure) regulations. Proven experience managing US Mortgage Closing processes. Experience leading teams within Financial Services Operations, including Mortgage Closing, Underwriting, Quality Assurance, or Customer Contact/Telecommunication functions. Proficiency in Microsoft Office applications, with the ability to analyze and interpret operational data and performance metrics. Demonstrated ability to provide effective oversight of pipeline management activities and establish strong operating routines. Strong leadership, stakeholder management, problem-solving, and decision-making skills. An equivalent combination of work experience, training, and education may be considered. Job Expectations: Must be amenable to working onsite in McKinley Hill, BGC, Taguig City . Must be amenable to a permanent night shift schedule, with shift start times typically ranging between 8:00 PM and 1:00 AM . This role follows a fixed weekends off schedule and observes the US holiday calendar. Excellent verbal and written communication skills. Ability to proactively engage with internal bank stakeholders, third parties, and settlement agents via telephone to gather required information and documentation, clarify details, and resolve mortgage closing conditions. Ability to conduct clear, customer-focused telephone conversations to explain underwriting decisions, documentation requirements, and next steps in the mortgage process. Experience handling both inbound and outbound calls while maintaining a high level of responsiveness and ensuring timely follow-up. Strong active listening skills, with the ability to accurately capture information and effectively address concerns. Ability to maintain accurate