Coordinator, Audience Operations & Events

USD 24 - USD 29 - hourly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed. JOB PURPOSE: The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock. ESSENTIAL FUNCTIONS: Work closely with all audience operations for 30 Rockefeller Plaza Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live Strategically support tracking processes for all audience/general public data reporting Work closely with East Coast Pages for onboarding, training and mentorship Assist with audiences for special tapings/events in studios and the Peacock Lounge Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations Act as Leader on Duty/administrative support for NBC Studio Tour when required Help liaise with clients for private film screenings for talent and executives Ideate on operational enhancements as they pertain to the Guest Experience team Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events On site and operational lead for all Shop events Qualifications BASIC QUALIFICATIONS: Minimum 1 year working experience in a similar capacity Proven ability to be flexible and consistent in a fast-paced and ever-changing environment Demonstrated ability to effectively work independently and manage when necessary Ability to actively problem-solve and critically think Excellent interpersonal and communication skills Demonstrated attention to detail and able to perform tasks with minimal supervision and direction ELIGIBILITY REQUIREMENTS: High school diploma/GED required. Must be proficient in Excel and Microsoft Office Must be extremely organized and driven by efficiency Must have exceptional time