Sales Advisor IV - Lynnfield Hub

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary Riv Level: 4 Address: 600 Market Street Suite 1200 Lynnfield, Massachusetts 01940 As a Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS. Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture. Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction. Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian. Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service. Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals. Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community. Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement. Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase. Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust. Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps. Support and motivate fellow team members by providing clear direction and feedback. Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams. Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity. Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance. Take on additional projects, duties and assignments as