Customer Success Solutions Engineer

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

As a Customer Success Solutions Engineer (CSSE), you will drive technical adoption, operational readiness, and time-to-value across the Evergreen//One customer lifecycle. Serving as a founding member of our Technical Success organization, you will act as the vital connective tissue between Customer Success, Product, Technical Services, Sales, and Revenue. You will be the technical authority behind key customer relationships, transforming utilization, capacity, and performance telemetry into proactive actions that protect renewals and unlock expansion. In close partnership with Customer Success Managers and client technical leaders, you will resolve complex escalations while building scalable programs and tooling that power Everpure’s subscription growth.

• Accelerate Adoption & Time-to-Value: Own technical onboarding and operational readiness across the Evergreen//One fleet to ensure customers rapidly achieve business outcomes and reach steady-state performance.

• Manage Fleet Health & Risk: Monitor enterprise storage telemetry across active customer environments, setting intervention thresholds to proactively resolve capacity, performance, and compliance risks before they impact operations.

• Drive Renewals & Expansion: Deliver data-driven technical evaluations and utilization insights that inform contract milestones, identify coverage gaps, and surface expansion opportunities.

• Enable Teams & Validate Capabilities: Author technical playbooks and best practices to equip Customer Success Managers and clients, while validating operational workflows for new Everpure Platform capabilities ahead of field release.

• Lead Cross-Functional Escalations: Provide technical leadership during critical escalations, coordinating across Product Management, Support, and Engineering to