Director, CE Merchandising Operations (Onsite - Plano, TX)

Summary This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Director, CE Merchandising Operations, serves as a senior cross-functional leader responsible for shaping and advancing retail channel strategies across the Consumer Electronics Business. Based on-site at our Plano, TX headquarters, this role provides strategic direction and organizational leadership across merchandise and deployment programs, customer account partnerships, fixture development, and field execution initiatives. The Director aligns cross-functional stakeholders — including marketing, product, supply chain, and retail partners — around a unified vision for in-store brand presence and sales performance. With accountability spanning multiple product categories, including DA, TV, AV and Monitor, as well as key customer accounts, this leader drives long-term program innovation, operational excellence, and resource optimization while ensuring consistency, quality, and measurable impact across thousands of retail locations.

Strategic Cross-Functional Leadership in Fixture Deployment & Merchandising across multiple LOBs, including DA, TV, AV and Monitor Serve as the senior point of accountability for customer account relationships across key retail partners, ensuring strategic alignment with Consumer Electronics Business objectives. Establish and cultivate executive-level relationships with retail partners to influence merchandise and display strategy, drive joint business planning, and deliver mutually beneficial outcomes. Lead cross-functional alignment across marketing, product development, supply chain, and sales teams to ensure integrated execution of channel programs and priorities. Define a strategic framework for merchandise and display across the Consumer Electronics portfolio, translating business objectives into scalable, customer-ready programs. Champion a collaborative internal culture that aligns stakeholders on shared goals, investment priorities, and performance expectations. Guide cross-functional and agency design teams in creating fixture solutions that balance brand standards, retailer requirements, functionality, and cost efficiency. Establish governance for prototype development and design validation processes, ensuring feasibility, quality, and scalability are assessed prior to full investment. Oversee fabrication strategies and partnerships that ensure consistent, on-time, and on-budget delivery of display assets across the portfolio. Provide leadership oversight of program planning processes, ensuring appropriate scope, resource allocation, timelines, and success metrics are established for all initiatives. Provide strategic oversight and organizational leadership for third-party labor (3PL) partnerships responsible for merchandising and installation execution across 3,000+ retail locations. Ensure clear accountability structures and communication channels exist between internal teams,