Employee Services Manager

Join Danone, a global leader in health-focused food and specialised nutrition Lead Employee Services operations across Australia and New Zealand, driving exceptional employee experiences Partner with HR, business leaders, and regional shared services teams to deliver operational excellence and continuous improvement ABOUT THE ROLE Danone is seeking an experienced and people-focused Employee Service Manager ANZ to join our Danone Business Services (DBS) APAC team. Reporting to the Employee Service Geography Lead, you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders. This is both a people leadership and hands-on operational role, managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities. You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.

Employee Services Leadership & Operations Lead and develop the ANZ Employee Services small team across Australia and New Zealand Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships Oversee employee lifecycle processes including contracts, onboarding, employee changes, offboarding, HR documentation, and employee enquiries Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services Ensure service excellence through effective issue resolution and employee support Employee Experience & Service Delivery Deliver a seamless and positive employee experience across all defined HR service touchpoints Monitor service performance, response times, and HR & employee feedback to identify improvement opportunities Drive self-service adoption and process efficiencies across the employee population Maintain accurate employee master data and ensure data quality across systems and processes Business Integration & Change Management Support the integration of newly acquired businesses into Danone's operating model Conduct process assessments, gap analysis, and transition planning activities Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support Compliance, Governance & Continuous Improvement Ensure compliance with Australian and New Zealand employment legislation and company policies Support internal and external audits, controls testing, risk assessments, and remediation activities Maintain operational documentation, standard operating procedures, and knowledge resources Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction Drive a culture of operational excellence, quality, and continuous improvement About You ABOUT YOU You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business. Ideally, you will have: Bachelor's degree in Human Resources, Business, or related discipline 5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration Previous experience leading or mentoring HR operations teams Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems Sound knowledge of Australian and New Zealand employment