Loss Drafts Associate III

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Loss Drafts Inbound Call Center Associate plays a key role in supporting homeowners who have experienced property damage and are navigating the insurance claims process. In this role you would be responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls, process complaints, and handle disbursement of claim funds.

Handle Inbound Calls : Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved. Assist with Claims Process : Help customers with check endorsements, property inspections, and special requests related to their insurance payouts. Track and Monitor Claims : Ensure that insurance claims are properly processed and that repairs are completed on damaged properties. Provide Empathetic Support : Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach. Document Interactions : Accurately input call details and actions into tracking systems. Education • High School Diploma or GED Experience • 2 years experience Supervisory Responsibilities • This job does not have supervisory duties. This position is only available within the   US, but not   currently available for Puerto Rico, California, New York, Alaska, Hawaii, or Washington state residents. Candidates who reside in locations where the local minimum wage exceeds the base pay for this position are also not eligible for consideration. This is due to compliance with wage regulations and internal compensation practices. Reasonable Accommodation Statement Allstate provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their role. During the first 90 days of employment, reasonable accommodations generally do not include removing essential job functions, creating new positions, or lowering performance or productivity standards.

Claims Processing, Cross Training, Customer Communications, Detail-Oriented, Document Validation   Compensation Compensation for this role is $19.00 an hour.     Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the