Mining Application Specialist - MineStar

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join Us as a MineStar Application Specialist – Be at the Forefront of Autonomy Are you passionate about solving complex problems and delivering real-world solutions? Do you want a schedule that gives you the freedom to explore life outside of work? If you answered yes , then this is your opportunity to join  our team that’s transforming the future of mining. At Caterpillar, we’re not just building machines—we’re building the future. As a MineStar Application Specialist , you will spend the first six months of your employment based at the Bagdad Copper Mine in Arizona , working closely with the customer to support and maintain Caterpillar's autonomous haul truck fleet. Following this initial onboarding period, your primary work location will transition to the Phoenix office , with regular travel to mine sites as needed to support operations, provide technical expertise, and ensure customer success. This is more than a job—it’s a chance to influence change, drive innovation , and see the results of your work in real time. What Makes This Role Unique? 7x7 Day/Night Shift Roster : Work hard for 7 days, then enjoy 7 days off. Travel, relax, recharge—your time is truly yours. On-Site Impact : Be the go-to expert on-site, ensuring systems run smoothly and efficiently. Innovation in Action : Collaborate with Caterpillar’s engineering teams to identify and implement product improvements. Hands-On Problem Solving : Troubleshoot, analyze, and optimize cutting-edge autonomous systems.   What You’ll Do Support customers by providing product application expertise Serve as customer consultant to help them improve operations using MineStar technology People – Consult with site to ensure they have the correct organization to support mining technology Process – Consult with site to ensure key processes are in place to support mining technology Site Status – Benchmarks site performance using several metrics to ensure continuous improvement Sets MineStar Best Practices and processes Review site audits and provide recommendations Mentor junior team members and train site staff. Build and maintain dashboards using tools like Power BI. What You’ll Bring: Technical Excellence: Technical expertise in  mining technology , including machine control systems, off-board communications, networking, electronic system integration, or autonomous mining solutions. Backgrounds such as Onboard Specialist, Command Service Engineer, Pit Technician, MineStar Application Specialist, or similar mining technology roles are highly valued. Field Support:  Proven experience providing field support and maintaining complex hardware and software systems. Demonstrated success supporting customers on-site and delivering solutions in fast-paced mining or industrial settings. Problem Solving: Demonstrated ability to independently anticipate, diagnose, troubleshoot, and resolve organizational, operational, technical, and process-related challenges, implementing effective solutions that minimize disruption and sustain safe, productive operations. Communication skills:  Exceptional communication and relationship-building skills with the ability to work autonomously at customer sites while effectively collaborating with cross-functional teams, stakeholders, and technical experts. Comfortable translating complex technical concepts into clear, actionable information and building credibility with customers and operational