Parts Information Specialist

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Technical Information Solutions (TIS) team within Product Support & Logistics Division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.

In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately.

Responsible for accuracy and completeness of assigned Parts information by established deadlines. Follows department standards and guidelines to prepare and compile parts information of varying degrees of complexity, pending Engineering Change request, and create or revise Parts information. Review day-to-day work for accuracy. Collaborate with business process partners for parts serviceability requirements. Participate in and lead process improvement efforts. Communicate discrepancies to data originators, which could include engineering, authorizations, or other internal and external partners.   What You Will Have: Technical Excellence: Demonstrated knowledge of Caterpillar product structure, engineering, and parts information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system. Meets or exceeds performance expectations for parts information production and quality. Develops and provides solutions to significant technical challenges. Helps others solve technical or procedural problems or issues. Service Excellence: Provides effective responses to parts information requests and interactions with a sense of urgency and positive action. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers. Effective Communications: Delivers helpful feedback that focuses on behaviours without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively. Data Gathering & Analysis : Participates in gathering and analysing parts information business data. Utilizes data to identify problems and reach a conclusion, goal, or judgment. Identifies and reports problems that arise in the data collection process. Collaboration & Engagement: Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders. Problem Solving: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers . What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better