Contact Center Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.    John Deere is an equal opportunity employer, including disabled & veterans.   Primary Location: United States (US) - Iowa  - Johnston   Function: Customer Experience (CA) Title: Contact Center Representative - 124453   Onsite/Remote: Remote Position   This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.      Your Responsibilities

As a Service Representative in the Contact Center for John Deere Financial (JDF) , you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also:

Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units

Remote work may be considered for qualified candidates based on business needs and hiring manager discretion.     VISA Sponsorship is NOT available for this position What Skills You Need

Experience working in a call queue environment Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work A growth mindset, with the ability to learn new information and computer systems/programs quickly If working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet What Makes You Stand Out

Customer service experience in a financial environment Experience being proactive on customer calls to educate and/or offer solutions Experience with Agriculture, Consumer, or Construction/Forestry products and services Experience identifying a work process/procedure to improve and being part of the implementation Education

Ideally, you will have a degree or equivalent related work experience in the following:

Bachelor’s Degree

What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

Flexible work arrangements Highly