Outbound Product Manager- Agentforce Service Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Engineering team is Salesforce's zero-to-one product hardening and incubation function for Agentforce Service Cloud and emerging Salesforce products — including ITSM and CCaaS. We embed senior engineers directly with a small portfolio of selected lighthouse customers — getting Agentforce Service capabilities live in production, fast, and fixing what we find at the product level. Every engagement produces two outputs: a working customer deployment and product improvements. Blockers are resolved in the codebase, not in bespoke workarounds. Field learnings feed directly into the Agentforce product roadmap. We sit where engineering sits.

Operator mentality required. Program brain essential. Growth hacker at heart. We are hiring an Adoption PM to own the Agentforce adoption program from zero to one thousand customers. You will not manage individual deployments — you will manage the entire portfolio. Your mission, every day, is a single question: how many customers are live, and what is standing between today and more? This is an outbound role in the product management sense: you are not working with scrum teams directly. You are working with customers, field teams, product, and partners to drive adoption at velocity. You translate what you see in the field into product requirements through the inbound product managers who build and deliver. You own the feedback loop that makes everything faster. In a startup this role is called a growth hacker. In product management it is a TPM. At Salesforce, it is the person who ensures the first 100 customers go live and that the playbook is sharp enough to take the next 900 without you in every room. What You'll Do ·       Run the program. Own the Agentforce adoption program for Service Cloud end-to-end — portfolio-level tracking, deployment velocity, blocker resolution, and go-live reporting across all lighthouse and scaled customers. ·       Set the operating rhythm. Operate a high-touch, daily cadence with product, FDE, CSM, and PS teams for the first 100 customers; transition to a lighter-touch weekly/bi-weekly model as the program matures past 100. ·       Close the feedback loop. Intake customer feedback from the field and close the loop with inbound product managers within a week. You are the fastest path from field signal to product action. ·       Unblock at scale. Identify what is blocking FDE, CSM, PS, and partner teams from running the deployment playbook — and fix it. Enable, enable, enable. ·       Own the playbook. Build and maintain the deployment playbook that the full Agentforce field ecosystem runs from. Own its accuracy and completeness. ·       Track adoption. Carry the adoption metric. Know the number. Know the gap. Know the path. ·       Communicate at every level. Summarise program status clearly for executive leadership and go deep with engineering when the problem demands it. You are comfortable in both rooms. ·       Bridge field and product. Work closely with Agentforce product leadership to ensure that field-validated product requirements reach the right inbound PM with enough