Product Manager – Commercial Sales Technology & AI

Technical Product Manager – Commercial Sales Technology & AI At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

Are you ready to own the sales technology and AI infrastructure that powers a global commercial organization — keeping it live, trusted, and embedded in the way sellers actually work? FIS is looking for a Technical Product Manager to join the Sales Technology & AI team within Revenue Operations, Commercial Office. This is the role that takes ownership of a defined portfolio of seller-facing platforms and AI-enabled workflows — not just configuring them, but governing, documenting, and driving adoption across a large, distributed commercial organization. This is an individual contributor role with genuine hands-on ownership. You will not manage a team — you will own the operational detail that keeps critical systems running and adopted. You will administer platforms, configure AI agents, maintain renewal intelligence dashboards, and serve as the go-to expert for the commercial technology stack. The ideal candidate brings the technical fluency to own platform administration end-to-end, the communication skills to translate complexity into clear guidance for sellers, and the delivery instinct to follow through until the job is done — not just planned.

Platform Ownership and Administration Own the day-to-day administration of the commercial sales technology platforms — Seismic (content enablement), Responsive and LinkedIn (seller intelligence) — keeping them configured, governed and available for the field. Own super-admin and administrator access, SSO configuration, user roles and access controls — taking hands-on responsibility for the technical set-up and the business decisions around access, including clean transition and handover of these responsibilities. Manage vendor and support interactions across the platform portfolio to keep systems running, resolve issues, and land upgrades and configuration changes on schedule. Maintain clear documentation of configuration, access, ownership and support paths so the platforms are auditable, supportable, and never dependent on one person's memory. AI Agents and MCP Enablement Own the business-side setup, documentation and adoption of commercial AI agents and copilots — including the CIQ Training Agent, Sales Assistant Agent, FIS Procurement Assistant and Win/Loss Intelligence Advisor — configuring, testing, rolling out and supporting them for everyday seller use. Own the business context and operating model for MCP server integration with Seismic and Responsive — defining, in clear business terms, how AI experiences connect to approved commercial systems and data. Support in-flight pilots such as Othello.ai through use-case articulation, rollout planning, adoption tracking and success measurement. Work with technical and security stakeholders to ensure integrations are set up correctly, and translate what they mean for users, support and ongoing ownership. Sense-check new AI use cases for value, risk and adoption readiness before rollout — so what ships is practical and actually used, not just technically possible. Renewal and Retention Intelligence Own and maintain the Global Client Retention renewal intelligence dashboards as a reliable, business-facing reporting capability that commercial teams can trust and act on. Keep the data usable and accurate — diagnose and fix issues as they arise, and improve dashboards based on how commercial teams actually use them in practice. Translate dashboard output into clear, regular updates that drive commercial action rather than passive reporting. Enablement, Technical Content and