Sr Consultant, CS Investment Operations

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Sr. Consultant, Client Service Investment Operations (CS Investment Ops) The Sr. Consultant is a senior member of the Investment Operations Outsourcing (IOO) Client Service team, responsible for client service, operational governance, and strategic support across investment operations. This role coordinates activities across clients, operational teams, and business partners while driving process improvements, operational excellence, and strategic initiatives. The position combines governance, operational leadership, and project execution, requiring strong analytical, problem-solving, and relationship management skills. As part of IOO Transitions Governance, this role supports Investment Operations Outsourcing transition activity across regions, teams, and operating models. Responsibilities include providing governance and coordination throughout transition events by aligning stakeholders, monitoring key milestones, validating documentation, tracking risks and issues, and facilitating timely escalation and resolution .

Provide consistent, high-quality client service by managing operational execution and governance while ensuring milestones, SLAs, and KPIs are achieved. Lead and support internal, client-driven, and cross-functional change initiatives, overseeing process improvements from planning through implementation. Serve as a key point of contact for internal and external partners, including business units, auditors, and stakeholders, while acting as a subject matter expert for client servicing and operational processes. Cultivate strong relationships with clients, stakeholders, and business partners to support effective collaboration and service delivery. Independently resolve client inquiries and operational issues, ensuring timely communication and follow-up while applying deep knowledge of the business unit and function. Identify opportunities to improve technology, workflows, and service delivery, and present recommendations with clear implementation plans. Drive change and support the establishment of operating procedures across stakeholders to strengthen governance, consistency, and sustainable execution. Chair regular meetings for internal and external stakeholders. Serve as a mentor and resource for team members by supporting knowledge sharing, onboarding, training, and cross-training to promote operational excellence. Maintain a strong understanding of client business needs, service commitments, and end-to-end process flows. Qualifications & Experience Bachelor's degree and/or 5-10+ years of relevant financial services experience. Experience within Investment Operations, Asset Management, Asset Servicing, or Financial Services Operations. Prior client service experience in a service-oriented environment. Experience participating in business process improvements, operational enhancements, or technology initiatives. Proficient in the use of standard Microsoft tools and ability to learn systems used within the business. Strong understanding of investment operations and financial services industry practices. Key Skills Excellent verbal and written communication skills. Strong client relationship and stakeholder management abilities. Analytical