Lead Creative Technologist

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Are you a strategist who makes, or a maker who thinks strategically? Can you turn an ambiguous enterprise challenge into a shared point of view, a testable experience, and evidence for the next decision? If you believe the best AI-enabled services are designed with clients and their users - not simply delivered to them - you will feel at home in the AI Innovation Lab with Kyndryl Vital . Kyndryl Vital is a global network of designers, engineers, researchers, writers, and strategists helping organizations make sense of complexity and create experiences that are useful, responsible, and buildable. We combine behavioral insight, business understanding, and deep technology expertise so ideas can move beyond aspiration into delivery, adoption, and measurable value. Based in Madrid and serving clients across Europe, the AI Innovation Lab is part studio, part workshop, and part proving ground. Client sponsors, frontline users, Kyndryl designers, and technologists work together in short, focused cycles: framing a challenge, making possibilities tangible, testing prototypes, and deciding what to stop, iterate, pilot, or scale. We favor demos over decks and evidence over opinion.

We are hiring two to three Creative Technologists who can bridge human-centered design, business strategy, and emerging technology. This is a shared role family, not a search for identical candidates. Everyone should be comfortable moving from ambiguity to a testable artifact, but each person will bring greater depth in one of two complementary profiles. Strategic / Conceptual profile: stronger in problem framing, systems thinking, co-design, service and conversational experience, synthesis, and helping senior stakeholders make decisions through tangible artifacts. Practical / Technical profile: stronger in rapid functional prototyping, low-code and AI platforms, APIs, data integration, agentic patterns, and turning workshop outputs into working demonstrations. We do not expect every candidate to be equally deep in both profiles. We do expect curiosity across the full cycle, generosity in multidisciplinary teams, and the ability to make their thinking visible. Together, the Lab team should be able to frame, facilitate, build, test, and hand off.

Shape the right challenge. Work with sponsors and users to locate the real decision inside a broad brief, understand the current system, and define the behavior, outcome, or learning the engagement should create. Design and facilitate co-creation. Create participatory sessions for executives, subject-matter experts, frontline users, designers, and engineers. Enable people with different levels of confidence and authority to contribute meaningfully. Make ideas tangible early. Use sketches, scenarios, conversation flows, simulations, low-code tools, or working software to give participants something concrete to react to and improve. Prototype with people. Build during and between sessions, incorporating feedback while the problem and trade-offs are still visible. Choose fidelity deliberately: each artifact should answer a question or unlock a decision. Design human-agent collaboration. Create clear patterns for autonomy, approvals, escalation, uncertainty, exceptions, rollback, and human override so users remain informed and in control. Test value and feasibility together. Explore desirability, business value, data readiness, integration, security,