Senior Systems Operations Engineer - GCP

About this role: “Wells Fargo is seeking a Systems Operations Engineer. In this role, you will: Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services Identify opportunity for process improvements within technical support strategies and plans Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables Present recommendations for resolving complex technical queries Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards Work as an internal consultant regarding use of tools and processes Provide information related to supported system area to functional colleagues, internal partners, and stakeholders, including internal customers Required Qualifications: 4+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners. Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents. Oversee and ensure nightly batch completes within agreed business SLAs. Fixing the production issues to have zero business impact and ensuring that the SLAs are being met. Following documented escalation procedures. Performing application health checks and ensuring that all applications are green before the start of business. Documenting known production incidents into knowledge base. Release co-ordination with stakeholders to ensure smooth deployment into production. Provide UAT or lower environment support as per project requirement. Participate in BCP/DR activity to ensure BCP readiness of production environment. Job Expectations: Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bachelor/master's degree with Experience in Application Production Support background. Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys). Hands on experience in Supporting ETL Applications on Informatica, and other ETL Tools. Experience in supporting Cloud migrations like GCP and Azure Good understanding of ITIL concepts like - Incident, Problem and change management. Ability to communicate clearly and concisely to stakeholders. Batch Monitoring and email queue support. Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired. Good understanding and experience on cloud support - PCF & Azure Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM Shift Time 05:30 AM IST – 2:30 PM IST and 13:30 PM IST – 22:30 PM IST (We work in two shifts and there is no night shift). Flexible working in shifts on rotational basis Posting End Date:   16 Sep 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are