Sr Software Engineer

The application window is expected to close on: 10/29/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Cisco’s Customer Experience (CX) engineering organization is a global team of experts dedicated to delivering world-class digital experiences by building advanced AI applications and capabilities through an industry leading platform centric approach with Cisco IQ. These capabilities provide high value directly to our customers and partners and empower our internal teams to deliver superior, data-driven services. We pride ourselves on a culture that thrives on customer-centricity and technical rigor, solving complex challenges leveraging AI/ML solutions.

As a Sr. Software Engineer in Cisco’s CX Engineering organization, you will play a critical role in shaping the future of AI-driven solutions across our product and services portfolio. Leveraging your expertise in software engineering and AI/ML technologies, you will build robust, scalable systems that solve real-world business challenges and deliver exceptional value for Cisco’s customers and partners. Architectural Leadership & Back-End Systems:  Lead projects end-to-end by architecting highly available, concurrent distributed systems. Define and enforce standards for high-performance APIs (gRPC/REST), caching strategies, and sophisticated data modeling across relational and NoSQL environments. Advanced AI/ML Engineering:  Design and implement comprehensive MLOps pipelines—spanning data preprocessing, feature engineering, and model deployment—and lead the integration of LLMs and generative AI solutions. Real-Time Data & Infrastructure:  Implement event-driven architectures using Apache Kafka for real-time data streaming. Monitor production environments to proactively identify systemic risks and drive continuous improvement. Mentorship & Influence:  Elevate the team’s overall coding standards by actively mentoring peers and junior engineers, conducting rigorous code reviews, and providing technical guidance. Cross-Functional Collaboration:  Partner with product management and other stakeholders to translate business needs into technical roadmaps and innovative engineering solutions.

Bachelor's degrees with 7+ years of related experience or Master’s with 4+ related years of related experience. Experience in Python development as well as an additional language such as Golang or TypeScript. Experience with modern backend frameworks such as FastAPI or Django or similar. Experience with microservices, Kubernetes as well as cloud-native architectures such as AWS, Azure, GCP or similar. Experience leveraging AI-assisted development environments, such as GitHub, or CoPilot or Cursor to accelerate the SDLC while maintaining code quality standards. Experience designing and maintaining production grade APIs and data pipelines.

Product Development Experience: Demonstrated experience collaborating closely with product managers and front-end teams to translate product requirements into scalable backend microservices and APIs within an Agile environment. MLOps & AI: Experience with MLOps tools, model monitoring, and utilizing ML models at scale. Distributed Systems: Experience with Apache Kafka, real-time compute frameworks, and high-performance data modeling. Expertise in hybrid/vector search architectures and large-scale data pipeline management. Operational Excellence: Experience with secrets management (HashiCorp Vault), performance tuning, and advanced debugging/root cause analysis. Standards & Strategy: Experience setting technical standards, defining best practices, and driving the adoption of new technologies across teams. Soft Skills: Demonstrated ability to navigate ambiguity, drive technical consensus, and communicate complex architectural concepts to diverse stakeholders. Networking expertise: Cisco